Cancellation & Service Policy
Effective January 1, 2023 · Last updated August 2026
This policy governs all bookings made through our website, booking system, or direct communication.
Standard Cancellation
More than 24 hours before pickup: no charge. Between 24 and 2 hours before pickup: 50% of the trip amount. Less than 2 hours before pickup, or no-show: the full trip amount. The exact amount is shown to you before you confirm a cancellation.
When We Waive the Fee
No cancellation fee applies, even inside 24 hours, when the cancellation is due to: illness or a medical emergency affecting the passenger or an immediate family member; a death in the family; a flight cancelled or significantly delayed by the airline; severe weather or safety conditions on the route; or rescheduling rather than cancelling, where the trip moves to another date within the following 30 days. We do not ask for documentation. We trust our clients and expect the same in return.
Airport Transfers
We monitor flights in real time. If your flight is delayed or cancelled, contact us at (832) 271-3259 and we will work with you to reschedule at no additional charge.
Corporate Accounts
Corporate clients follow the cancellation terms outlined in their service agreement.
Online Payments
All online payments (card, Apple Pay / Google Pay, Link or bank) include a 3.5% Online Payment Service Fee, shown beside the total before you pay and as a separate line on your receipt. Zelle payments carry no fee. This fee is non-refundable in case of cancellation with refund; a full-value DET credit option is always available.
How to Cancel
Cancel directly in the My DET app, where any fee is shown before you confirm. You can also call or text (832) 271-3259, or email robertoantm@dominguezexecutivetransport.com. Within 24 hours of pickup a cancellation is submitted as a request rather than applied immediately, and we confirm it with you before your pickup time.
Force Majeure
We reserve the right to cancel service due to severe weather, safety concerns, or circumstances beyond our control. In such cases, no cancellation fee will be charged.
Additional Service Terms
After-hours surcharge: +$25 (11 PM–5 AM). Holiday surcharge: +$35 (designated federal holidays).